At Family Survival Basics, your satisfaction is our main priority. We believe in our products and know that you will love them as much as we do. If for whatever reason you are not 100% satisfied with the product(s) you purchased from us, simply return or exchange within thirty (30) days of the original invoice date and we'll give you a full refund (less shipping and handling fees).
Please follow the steps listed below to ensure your return/exchange is properly completed:
Step 1: Complete and submit the Return/Exchange Authorization Form (RMA) .
Step 2: A Return Merchandise Authorization number and instructions on where to ship your items will be sent to your email address within 24 hours.
Step 3: Please follow the return instructions carefully. Failure to do so could invalidate your return.
Once returned items are received, please allow 2-3 days for your return to be processed.
Note: A return authorization number is required for all returned and exchange items.
The RMA number is only valid for 10 days after it has been issued.